Refund policy

At Velora Craft Studio, customer satisfaction is important to us.

Returns

We offer a 30-day return policy for physical products.
You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• Unused and in its original condition

• In original packaging

• Accompanied by proof of purchase

To start a return, please contact us at:
info@veloracraftstudio.com

Returns sent without prior approval will not be accepted.

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Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.
We will evaluate the situation and arrange a replacement or refund.

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Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale

• Gift cards

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Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

If more than 10 business days have passed since approval, please contact us.

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Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error.